Privacy Policy

Last updated: 19 March 2026

Avolands ("we", "our", "us") operates the Avolands Customer App and Avolands Driver App (the "Apps"). This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Account Information: Name, email address, phone number, and business details when you register.
• Order Data: Products ordered, delivery addresses, delivery dates, and payment information.
• Location Data: GPS location (Driver App only) to provide route navigation and delivery tracking. Location is only collected while the app is actively in use.
• Device Information: Device type, operating system, and push notification tokens for delivering notifications.

2. How We Use Your Information

• Process and fulfil your orders
• Provide delivery tracking and estimated arrival times
• Send order status notifications
• Optimise delivery routes for drivers
• Improve our products and services
• Communicate important account updates

3. Data Storage and Security

Your data is stored securely using Google Firebase (Cloud Firestore) with industry-standard encryption. We use HTTPS for all data transmission. Payment processing is handled by PayFast, a PCI-DSS compliant payment gateway — we do not store your payment card details.

4. Data Sharing

We do not sell your personal data. We share information only with:

• Delivery drivers: Your delivery address and order details for fulfilment.
• Payment processors: PayFast for secure payment processing.
• Cloud services: Google Firebase for data storage and push notifications.

5. Location Data (Driver App)

The Driver App collects GPS location data solely for:

• Providing route navigation to delivery stops
• Calculating estimated arrival times
• Sharing real-time location with dispatch for coordination

Location data is only collected while the app is actively in use and is not shared with third parties.

6. Push Notifications

We use push notifications to inform you about order updates, delivery status changes, and new route assignments. You can disable notifications at any time through your device settings.

7. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

8. Data Retention

We retain your data for as long as your account is active. Order history is retained for accounting and tax purposes as required by South African law. You may request deletion of your account and associated data at any time.

9. Children's Privacy

Our Apps are not intended for use by children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the App or via email.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: info@avolands.co.za